| Our Phone Service Hours are: |
Mon-Wed: 9 AM - 6 PM EST
Thurs & Fri: 9 AM - 9 PM EST
Sat: 9 AM - 5 PM EST
Sun: 12 Noon - 5 PM EST |
| Express Shipping |
If you would like more details
about our Express Shipping, please call us at at 1-877-866-4040 or
e-mail
us.
Please Note: There will be an extra shipping charge for
any orders being shipped to Alaska and Hawaii.
|
| Regular Shipping |
All orders are shipped as soon as
payment is confirmed from our warehouse.
All
orders should arrive at your door 14 - 17 days after shipment. If you
are interested in our express shipping just
notify us by
e-mail
You will find the price for shipping
calculated by our shopping cart after filling out the order form. It
usually averages between 10-15% of the total purchase amount based on
value and weight. To ascertain the total including shipping just fill out the order
form, please note that your order will not be processed until you
submit the order and you will have time to review the total before.
Please Note: There will be an extra shipping charge for any orders being shipped to
Alaska and Hawaii. Those will have the choice between a post office or FedEx shipment.
|
| Shipping to APO addresses |
| We cannot accept orders over 150$ USD to
be delivered to APO addresses due to complications between the postal
services and U.S. customs. We can ship the orders to family members in
the United States of America and let them ship the parcel off to you via
USPS services. Thank you for your understanding. |
| Returns |
If you need to return your item due to error, defects or damage
during shipping, please retain all original packaging materials and
submit a claim directly to Caplan-Duval via email at
returns@caplanduval.com,
or by filling out our RMA form at
http://www.caplanduval2000.com/custservice/rma.html.
Please include all information used for this transaction, such as
Full Name, Address, Phone Number, Invoice Number
and Tracking Number.
Please also note all details regarding the problem with this parcel in
your email. You will have no more than 14 days after delivery of the
parcel according to the scans with FedEx to file your claim. Any claims
after that time delay will be declined. Once processed we will gladly
send out a replacement or refund your money.
If, for any other reason, you're not happy with your purchase, we'll
gladly replace it or refund your money.
E-mail
Us, within 14 days of delivery. If you request a refund,
we will remit the full purchase price of the items you
return excluding shipping charges.
Please rest assured that all parcels have been insured and the claim
process can take 2-6 weeks with FedEx in order to let them investigate
properly |
| Errors Happen |
|
We
make every attempt to avoid errors in pricing and product information,
but we are human. If a mistake does occur, we reserve the right to
correct it,
and we apologize for any inconvenience it may cause..
Information
is provided for the
purpose of enabling the user to make an offer.
All
offers are subject to our final acceptance. |
| Privacy |
caplanduval.com is committed to
protecting your privacy. We use the information we collect about you
to process
orders and to provide a more personalized shopping experience. We will
not sell or disclose any information that
identifies you to a third party. In addition, when you place an order
with caplanduval.com your personal
information and credit card information are safe.
When you place orders or access your account information, we make use
of a secure server. The secure server
software (SSL) encrypts all information you input before it is sent to
us. In addition, all the customer data we
collect are protected against unauthorized access.
We may also use the information we collect to periodically notify you
about new services and special offers we think
you'll find valuable. If you would rather not receive this
information, just notify us by
E-mail |
